“benefit IMPACT played a key role in supporting the rollout of the new advisory process at Vontobel Wealth Management. The interactive training with actors enabled our client advisors to practice all aspects of their client meetings in realistic advisory scenarios. The thorough preparation for the training sessions, as well as the valuable feedback from the benefit IMPACT trainers, were highly appreciated by our participants and could be applied immediately. The extensive experience of the trainers and actors involved enabled all participants to reflect on and improve their advisory approach.”

“benefit IMPACT has been successfully supporting us
for several years
in the training and continuing education
of our executives. Thanks to the
practical focus and intensity with which the trainers work, the employees they support demonstrate very positive behavioral changes in a very short time. In every project, the defined goals were fully achieved.”

“Even after completing the three modules, we’re not considering the topic closed. We view the workshops as a catalyst for continuing to develop our customer focus in the future. The ‘Success Guide,’ which every employee received during the workshops, helps with this. It provides a quick and practical overview of what customer focus means for Freudenberg Real Estate.”

“What convinced me was the clear definition of the project scope and the thorough analysis of our needs. This resulted in a customized program tailored to our specific needs, which is reflected in measurable changes in sales behavior. My sales teams are highly motivated to put the training content into practice.”

“The feedback and results from the telephone training for our in-house staff,
, as well as our sales team,
, have been very positive. The content has been very well received.
We made the right choice in partnering with benefit IMPACT.”

“With the goal of continuously improving our customer service and serving our customers even more professionally, we provided our 80 call center employees with training on ‘customer focus.’ We chose benefit IMPACT to carry out this initiative.
Following an analysis phase, our employees received training and professional development through highly practical sessions. To ensure long-term sustainability, team leaders and selected employees were trained as “business coaches” in a 3-day program. The feedback has been very positive, and working with benefit IMPACT has been a professional and pleasant experience.”

“I would like to express my sincere thanks for the valuable and smooth collaboration! It was a pleasure
to exchange ideas with you and work together to put a training program in place.”

“Many thanks to benefitIMPACT for
professional and fast help.
Our one-day communication
The ‘Telephone Excellence’ training course has the
Expectations far exceeded.
All our wishes were fulfilled in the
Workshop takes into account our
Employees were thrilled,
valuable input was directly
subsequently lived and successfully
implemented. For our intended purpose
There is still much to be done to ensure optimal service.
to do and we are already looking forward to it
“Looking forward to further cooperation.”

“Thank you so much for the great training.
I really appreciated how you took our individual needs and moods into account and
tailored the training accordingly.
Your decision to adjust the training after the lunch break was the right one. It led to a valuable and in-depth discussion, which was important for our team after spending so much time working from home.”

“Our customers are important to us. Whether virtually or in person, we always strive to make a positive impact. benefit IMPACT, along with its trainers, has shown us how and with what tools we can inspire our customers in videos and online conversations. Management, customer service representatives, and back-office staff were inspired by this and benefited from the training. The interactive online training and the one-on-one coaching sessions were engaging and extremely informative. As a result, the entire team now feels more confident in front of the camera, and what they’ve learned is being applied and put to use in their daily interactions with customers and partners.”

“benefitIMPACT has been supporting our sales leaders for several years. We achieve the greatest IMPACT through a smart combination of classroom training and individualized coaching that builds on that foundation. This approach allows us to foster a consistent sales culture while also addressing the personal and role-specific needs of each individual participant. This is our shared formula for success in achieving our goals.”

“Thank you for the fantastic training for our project managers and the sales team. I found the two-day course very useful and can already see that the tips are being put into practice. So the goal was achieved—and even exceeded. It was a good mix of theory and, above all, hands-on practice with helpful feedback. I’ve received feedback from a few of them: They feel better prepared for client meetings and understand what they can achieve through communication. Thank you for the excellent preparation and execution.”